Terms and conditions of service

  • Scope

For all orders via our online shop, the following terms and conditions apply.

  • Contracting party, conclusion of contract

The purchase contract has been formed with ve-gain Nutrition Ltd.

By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially put our products into the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the corrective measures provided and as explained in the order process. The contract is concluded by accepting the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order, you will receive a confirmation by e-mail.

A binding contract can already be concluded as follows:

If you have selected credit card payment, the contract is concluded at the time of the credit card charge.

If you have chosen the payment method PayPal, the contract is concluded at the time of the confirmation of the payment order to PayPal.

We save the contract text and send you the order data by e-mail. You can always view and download the terms and conditions on this page.

  • Delivery conditions

In some cases shipping costs are added to the stated product prices. You can find out more about the amount of shipping costs in the offers.

We only deliver to your chosen delivery address. Unfortunately, a self collection of the product is not possible.

  • Payment

The following payment methods are available in our shop:

Credit or debit card

The charge on your credit card will be made upon completion of the order.

paypal and other payment providers 

You pay the invoice amount via the online provider Paypal. You must be registered or register first, legitimise with your access data and confirm the payment order to us. You will get more information during the ordering process.

  • Transport damage

If goods are delivered with obvious transport damage, please notify us about this as soon as possible. Failure to do so does not affect your statutory rights. However, you can help us claims against the carrier or transport insurance.

  • Warranty and Guarantees

Unless agreed otherwise, the statutory warranty rights apply.

The limitation period for claims for defects amounts to one year from delivery of the goods.

The above limitations and shortened terms do not apply to claims for damages caused by us, our legal representatives or vicarious agents

in violation of life, body or health

in case of intentional or grossly negligent breach of duty or malice

in case of breach of essential contractual obligations, the fulfilment of which enables the proper execution of the contract in the first place and on the compliance of which the contractual partner may regularly rely (cardinal obligations)

as part of a guarantee promise, if agreed

as far as the scope of the Consumer Protection Act is concerned.

Information on additional warranties that may apply and their exact conditions can be found on the product and on related pages in the shop.

Customer service: You can reach our customer service for questions and complaints by e-mail at service@ve-gain.com as well as on the Facebook page of ve-gain Nutrition Ltd.

  • Liability

We are liable without limitation for claims due to damages caused by us, our legal representatives or agents

in violation of life, body or health

in case of intentional or grossly negligent breach of duty

for guarantees, as far as agreed

as far as the scope of the Consumer Protection Act is concerned.

In case of breach of essential contractual obligations (cardinal obligations) due to slight negligence on the part of us, our legal representatives or vicarious agents, the liability shall be limited to the damage foreseeable at the time the contract was concluded.

Furthermore, claims for damages are excluded.


Consumers have a fourteen-day withdrawal window.


You have the right to withdraw from this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have or has taken possession of the goods.

To exercise your right of withdrawal, you must inform ve-gain Nutrition Ltd., 5 Plowsters Lane, Great Cambourne, CB23 5FP, United Kingdom, by means of a clear statement (posted letter or e-mail ) of your decision to withdraw from this contract.

In order to meet the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation

If you withdraw from this Agreement, we are under the obligation to reimburse you for all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the standard delivery) at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you have used in the original transaction, unless otherwise agreed with you; in no case will you be charged for this repayment. We may delay repayment until we have received the goods sent back to us or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods to us immediately and in any event not later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days. You bear the immediate costs of returning the goods. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.

The right of withdrawal does not apply to the following:

Contracts concerning the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded.

Contracts for the delivery of sealed goods which are not suitable for return for reasons of health or hygiene if their seal has been removed after delivery.

General information

1) Please avoid damage and contamination of the goods. If possible, send the goods back to us in their original packaging with all accessories and all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please provide suitable packaging for adequate protection against damage during transport.

2) Please do not return the goods to us without meeting the costs.

3) Please note that the above-mentioned items 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

Not healthcare advice

The products and claims made about specific products on or through this Site have not been evaluated by the United States Food and Drug Administration nor by the NFSA and are not approved to diagnose, treat, cure or prevent disease.

This Site is not intended to provide diagnosis, treatment or medical advice. Products, services, information and other content provided on this Site, including information that may be provided on this Site directly or by linking to third-party websites are provided for informational purposes only. Please consult with a physician or other healthcare professional regarding any medical or health related diagnosis or treatment options.

Information provided on this Site and linked websites, including information relating to medical and health conditions, treatments and products may be provided in summary form. Information on this Site including any product label or packaging should not be considered as a substitute for advice from a healthcare professional. This Site does not recommend self-management of health issues. Information on this Site is not comprehensive and does not cover all diseases, ailments, physical conditions or their treatment. Contact your healthcare professional promptly should you have any health related questions. Never disregard or delay medical advice based upon information you may have read on this Site.

You should not use the information or services on this Site to diagnose or treat any health issues or for prescription of any medication or other treatment. You should always consult with your healthcare professional and read information provided by the product manufacture and any product label or packaging, prior to using any nutritional product or before beginning any exercise or diet program or starting any treatment for a health issue. Individuals are different and may react differently to different products. You should consult your physician about interactions between medications you are taking and nutritional supplements. Comments made in any forums on this Site by employees or Site users are strictly their own personal views made in their own personal capacity and are not claims made by us or do they represent the position or view of ve-gain Nutrition Ltd. Product ratings by any current or previous employees or Site users are strictly their own personal views made in their own personal capacity and are not intended as a substitute for appropriate medical care or advice from a healthcare professional.

Always check the product label or packaging prior to using any product. If there are discrepancies, customers should follow the information provided on the product label or packaging. You should contact the manufacturer directly for clarification as to product labeling and packaging details and recommended use.

ve-gain Nutrition Ltd. is not liable for any information provided on this Site with regard to recommendations regarding supplements for any health purposes. The products or claims made about specific nutrients or products have not been evaluated by the Food and Drug Administration nor NFSA. Dietary products are not intended to treat, prevent or cure disease. Consult with a healthcare professional before starting any diet, supplement or exercise program. iHerb makes no guarantee or warranty with respect to any products or services sold.

ve-gain Nutrition Ltd. is not responsible for any damages for information or services provided even if ve-gain Nutrition Ltd. has been advised of the possibility of damages.